Program Manager (2022-32)

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SigmaPoint Technologies Inc. is an Electronic Manufacturing Services (EMS) partner focused on delivering complete end-to-end manufacturing solutions to technology companies. Our service offerings include innovative product design and engineering, test solutions, manufacturing, logistics and post-manufacturing repair/warranty services. With an impressive customer base and world-class lean manufacturing services, SigmaPoint continues to grow as leader in the EMS industry and as such, are actively looking for a Program Manager.

Reporting to the Director of Customer Experience, the successful candidate will provide tactical support and act as the primary interface between the customer and the various SigmaPoint (SP) functional areas that are necessary to manage the day-to-day customer relationship. The Program Manager will be the “voice of SigmaPoint” to the customer and the “voice of the customer” to SigmaPoint.

Main Responsibilities:

Co-ordinate with Customer Focus Team (CFT) to deliver appropriate levels of customer service and satisfaction such that members are engaged, responsible and productive to satisfy internal & external metrics.
Lead the regular meetings held between Customer and CFT.
Support the CFT in continuous improvement / lean activities and programs.
Work with team members to resolve issues and present potential solutions to the Customer.
Receive Quote Request information from Customer and work with the SP Quote Team to launch a quote to successfully meet the customer’s and SP’s requirements.
Resolve alignment issues between Purchase Orders, Quotes, Contracts and Technical Data Packages Revision Control.
Ensure the CFT is properly interpreting and executing contractual requirements.
Work with CFT to provide acceptable commitments based upon customer demand and SPs capabilities.
Communicate original SP Purchase Order commitments to Customer.
Monitor Customer’s open orders ensuring that there is system alignment between SP and Customer.
Champion resolution of Customer specific On-Time Delivery (OTD) issues.
Participate in kick-off meetings to ensure successful handover from Business Development as it relates to the New Customer Introduction Process, successful integration of new customers and manufacturing readiness.
Participate and provide support in periodic revenue reporting updates.
Escalate issues as appropriate through internal site management and corporate resources.
Maintain an awareness of the customer’s product life-cycle plans.
Support Customer Visits and Quarterly Business Reviews including setting agendas and preparing any applicable presentation information.
Maintain Customer Specific Action Register and drive actions to closure.

Requirements:

A post-secondary education in business administration in addition to project management experience in the electronics field.
Must possess excellent oral and written communication, organizational and troubleshooting skills.
The ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.
An understanding of MRP systems.
Must be able to problem solve, prioritize and support continuous improvement.
Exceptional computer skills, experience with Excel, Microsoft Office, Power Point.
Attention to detail, highly organized, flexible, efficient and the ability to multitask in a fast-paced environment.
A demonstrated high level of initiative and the ability to work independently, with proven team building & leadership skills.

Interested candidates should forward both cover letter and resume to:

Paula Fontaine, CHRP
Director of Human Resources
SigmaPoint Technologies Inc.
2880 Marleau Avenue
Cornwall, Ontario K6H 6B5
Fax: 613-937-0950
e-mail: careers@sigmapoint.com

We are an equal opportunity employer. We thank all applicants for their interest, but only those under consideration will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act, SigmaPoint is pleased to accommodate individual needs of applicants with disabilities within the recruitment and selection process. Please call 613-937-4462 or email receptionist@sigmapoint.com if you require an accommodation to ensure your equal participation in the recruitment and selection process.

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